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PRC Sales & Marketing Recruitment provided pay range
This range is provided by PRC Sales & Marketing Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Client Services Administrator
Position Summary:
Our client is seeking a dynamic and experienced Client Services Administrator.
Provides excellent customer service and delivery of coordination of services through rostering, managing a client caseload, and recruiting responsibilities. The Client Services Coordinator will support office staff in all administrative functions and provide on-call support as necessary.
Minimum Qualifications:
* Exemplifies characteristics of our WAY: compassion, excellence, and reliability
* Demonstrated record of strong interpersonal and communication skills
* Demonstrated record of acute attention to detail
* Demonstrated record of time management and organisational skills
* Highly competent in technical skills including but not limited to Microsoft Office (Word & Excel)
* Ability to read, write and effectively communicate in English
* Prior home health care or rostering experience a plus
* Experience with CRM software a plus
Training And Certifications:
* Complete 10-12 week on-the-job training by the Client Services Manager and Operations Manager
* Observe Induction training for field staff employees
Primary Responsibilities:
* Demonstrate and communicate the core values.
* Complete monthly rosters and continuous day-to-day rostering.
* Ensure agreed upon fill rates are maintained to agreed KPIs by covering call outs/accommodating schedule changes.
* Document (in computer notes and necessary forms) all pertinent situations and interactions with clients, families, GPs, HSE personnel, and other relevant persons to ensure adequate coordination and continuity of service.
* Recruiting Functions: Learn and navigate ATS and CRM systems Zoho Recruit and One Touch Telecare.
* Make recruitment calls and follow up on outstanding paperwork in efforts to bring candidates through the recruitment pipeline.
* Record all recruitment updates to ATS Zoho Recruit.
* Follow up with employment inquiries.
* Check work references for prospective employees.
* Assist in posting job ads and maintaining ATS.
* Coordinate interviews for Nurses and other Clinical staff.
* Business Support: Answer and triage phone calls to office staff.
* Participate in office and company meetings, events, and functions and take responsibility for taking office meeting minutes as necessary.
* Business Development: Follow up with business/new service leads.
* Help strategize business growth by providing insight of current market trends and development opportunities.
* Participate in strategic planning meetings.
Our reference: MK24
Partnering with PRC we will provide you with unrivalled support to help you make the right decision in your next career move. As standard, we review your CV and offer advice on making you attractive to employers. We will provide you with the necessary interview preparation giving you a unique insight into how to prepare for your interview. Our consultants will guide you and manage the recruitment process allowing you to focus on securing the position. We do not want to waste your time, so our honest approach has gained us the reputation of being a reliable and trustworthy recruitment company. Candidates with the required skills and experience for this job vacancy will be contacted. If you are job seeking and you want us to register your CV, please send your CV to jobs@prcrecruitment.ie
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative
* Industries: Hospitals and Health Care
Referrals increase your chances of interviewing at PRC Sales & Marketing Recruitment by 2x.
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