About the Temporary Role
We are seeking a compassionate and proactive Customer Services Advisor to join our team at a highly respected charity based in Dublin 11. This pivotal role involves managing customer interactions and handling administrative duties to provide exceptional support to fundraisers and other charity supporters.
Key Responsibilities:
* Serve as the first point of contact for customer inquiries, offering excellent support to fundraisers, adopters, and partners of the charity.
* Manage administrative processes, including data uploads, report generation, and request handling for internal staff, suppliers, and supporters.
* Assist in executing core campaigns such as donor recruitment, telephone fundraising, direct marketing, tax back, and Legacy/In Memory initiatives.
* Actively contribute to the success of the charity's campaigns and support team goals.
Ideal Candidate Requirements:
* Previous experience in customer service, ideally within a non-profit or charity setting is essential.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
* Strong organisational skills, able to manage a busy workload with changing priorities.
* Self-motivated, with excellent listening and communication skills.
* Problem-solving ability with a proactive, supportive approach to customer needs.
* Relevant Third level qualification is desirable.
This temporary customer services role in Dublin is a fantastic opportunity for someone looking to make a real difference and gain meaningful experience in the charity sector.