Job Description:
We are seeking a highly motivated Meetings & Events (M&E) Executive to join our busy Reservations Team on a fixed-term maternity cover contract. As a key liaison point between guests and the Hotel, you will be responsible for delivering exceptional customer service and maximizing revenue opportunities.
The successful candidate will possess excellent communication and organizational skills, with the ability to work efficiently in a fast-paced environment. You will be fully familiar with our products and services, including meeting rooms, rooms, outlets, packages, special offers, and corporate rates.
You will deal with high volumes of M&E related reservations and enquiries, ensuring that all communications are handled in a friendly yet professional manner. Additionally, you will be expected to build strong relationships with corporate clients and guests, attending meetings as required and ensuring that all charges are properly communicated and processed.
To be successful in this role, you will ideally have at least two years of previous M&E experience within the Hotel/hospitality sector, along with a calm, efficient, and professional approach to your work. You will also be highly motivated, with excellent presentation and interpersonal skills, as well as a business-minded approach to maximising sales and profitability.
Key Responsibilities:
• Deal with inbound M&E enquiries in a timely, comprehensive, and efficient manner
• Assist with the maximisation of meeting room and other associated revenue through sales/upselling activities
• Ensure all corporate/guest requests and other relevant information is confirmed with the client and communicated to all relevant Departments in a clear and timely manner
• Build strong relationships with corporate clients/guests
• Attend meetings as required
• Ensure all charges are properly communicated and processed
• Deal efficiently and politely with corporate client/guest feedback
Requirements:
• At least two years of previous, relevant M&E experience within the Hotel/hospitality sector
• Willingness to learn, as training will be provided
• Calm, efficient, professional, and organised approach to your work
• Highly motivated, with excellent presentation and interpersonal skills
• Business-minded, always seeking opportunities to maximise sales and profitability
• Ability to work hands-on, as part of a Team or on your own initiative
• Fully computer literate, able to produce sales- and financial-related documentation and reports if/as required
• Excellent written and spoken English for this key customer-facing/interfacing role