Customer Excellence Manager
This isn't just about improving processes, it's about transforming the way a major organisation thinks about customer experience.
About This Role
* Be a Leader in Transformation: Drive change at a high level while still working hands-on with teams.
* Work with Purpose: Your work will directly support Ireland's transition to a net-zero future.
* Enjoy Flexibility: A hybrid working model lets you balance work and life in a way that suits you.
* Advance Your Career: Mentorship, training, and career development opportunities are built-in.
* Benefit from a Strong Team Culture: A workplace where courage, care, drive, and trust guide everything we do.
Your Responsibilities
* Design & Implement a Customer-Centric Service Model: Create new ways of working that embed customer needs into every part of the business.
* Lead Cultural Transformation: Influence teams at all levels, fostering a customer-first mindset across the organisation.
* Develop & Deliver Training & Engagement Programs: Ensure employees have the tools and knowledge to provide exceptional customer experiences.
* Champion Customer Communication: Work across teams to develop effective messaging and outreach strategies.
* Drive Continuous Improvement: Define and measure key success metrics to track and enhance customer satisfaction.
We're Looking for
An experienced leader in customer transformation who can drive meaningful change. You'll be someone who is:
* A strong communicator and influencer.
* A strategic thinker who executes.
* A data-driven decision-maker.
* Resilient and results-focused.
Essential Experience & Skills
* Proven track record in customer experience, service transformation, or culture change programs.
* Experience in designing and delivering training or employee engagement strategies.
* Strong project management skills.
* Third-level qualification in HR, Marketing, Communications, or Business (or equivalent work experience).