Senior Technical Writer
We are seeking a Senior Technical Writer to join our team in the End to End Product Information group. This team consists of experienced technical writers creating and updating product information for Network Management and Orchestration products.
About the Role
This is a hybrid position (3 days at Athlone office, 2 days at home) based at our Ireland Athlone Office. As a Product Information Guardian and a Senior Technical Writer, you will ensure that product information delivered is of sufficient quality.
Key Responsibilities
* Guardian of product information for your product:
o Work with other technical writers and developers on ensuring standards and best practice compliance, including coaching and promoting awareness
o Drive quality to ensure high level of quality in deliverables
o Recommend reuse strategies
o Proactively seek feedback from end users
* Create and update existing documentation, including API guides and online help
* Collaborate with subject matter experts and scrum teams to gather required information for technical documentation
* Maintain content for and manage multiple projects simultaneously; learn the products and work as an integral part of the product team
* Maintain understanding of best practices, current technologies, trends, and business strategies
* Organize content-based initiatives among global team members in Europe, India, and North America while remaining sensitive to differences stemming from culture, policy, and politics
* Coordinate document reviews with development and test teams
* Manage and close documentation bugs in a timely manner
* Serve as gatekeeper for any content coming into the system:
o Work collaboratively with content development managers, writers, and editors to inform and refine the content model to support customer and product requirements
o Define guidelines for organizing and labeling topics, define appropriate level of content chunking, and oversee content contributions to ensure consistent structure
* Define and administer clear submission process to encourage writers to improve user help
Requirements
* Proven fluency in written and spoken English
* Experience in technical writing, preferably within telecommunication and software sector
* Coaching and mentoring experience
* Driving efficiency and quality improvements
* Experience authoring and managing technical software documentation
* Proven expertise in developing structured and reusable content using DITA and CMS
* Understanding of data modeling, semantic modelling, and graph databases
* Experience working in continuous deployment and Agile environment where content needs to be updated regularly and rapidly
* Knowledge of telecoms, project management, Confluence, JIRA, and user interface design experience are a plus
* Ability to foster and maintain communication with subject matter experts and collaborate with content strategists and development teams to effectively collate content matter
* Strong understanding of AI/ML concepts and active engagement in emerging trends in this domain
* Experience with markup languages such as HTML, XML, and Markdown
* Experience with version control systems, such as Git, is an advantage
* Relevant degree in related field
Why Join Ericsson?
You will have an outstanding opportunity to use your skills and imagination to push boundaries of what's possible. Build solutions never seen before to some of world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining team of diverse innovators, all driven to go beyond status quo to craft what comes next.
Estimated Salary
$80,000 - $110,000 per year, depending on location and experience.