Posted: 21 February
Offer description
Role Overview
Leading logistics organisation is seeking a skilled Logistics IT Support Technician to provide comprehensive technical support across a range of devices and systems.
* Provide first and second-line support for laptops, mobile phones, handheld scanners, and printers in a logistics setting.
* Troubleshoot Azure-based infrastructure issues and support WMS applications.
* Maintain and configure video conferencing systems, ensuring smooth communication between teams.
* Diagnose and resolve hardware and software issues, escalating complex problems when required.
* Manage user accounts, permissions, and security settings in line with company policies.
* Implement and maintain IT security best practices to protect data and systems.
* Assist in IT asset management, ensuring accurate tracking and deployment of devices.
* Provide training and support to end-users on IT systems and applications.
* Work collaboratively with IT and logistics teams to improve system efficiency.
* Support IT projects, including software updates, migrations, and infrastructure improvements.
Requirements
* Proven experience in an IT support role within a logistics, warehousing, or supply chain environment.
* Strong technical knowledge of Windows operating systems, Azure, and WMS software.
* Experience troubleshooting laptops, mobile phones, handheld devices, and printers.
* Familiarity with video conferencing systems such as Microsoft Teams or Zoom.
* Ability to diagnose and resolve hardware, software, and network-related issues.
* Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
* Excellent communication skills, with the ability to explain technical concepts to non-technical users.
* Experience managing user accounts and IT security protocols.
* A proactive approach to IT support, with a focus on minimising downtime.
* Relevant IT certifications (e.g., Comp TIA A+, Microsoft Certified: Azure Fundamentals) are advantageous.
