Customer Service Advisor
We are seeking a talented Customer Service Advisor to join our team at Covalen, a leading provider of Business Process Outsourcing (BPO) and Managed Services.
About Covalen
Covalen is an equal opportunity employer with over 25 years of experience in BPO and Managed Services. We provide tailored outsourcing solutions across various industry sectors, including Banking, Financial Services, and Insurance.
Job Description
As a Customer Service Advisor, you will be working within our company values of Be Brave, Be Wise, Be Proud, and Exceed. You will be part of a team supporting a financial client's growth in the Irish market, providing best-in-class support to customers.
Responsibilities:
* Manage inbound and outbound phone calls efficiently, collating information from customers.
* Answer customer inquiries via virtual call centre.
* Maintain accurate customer records in accordance with relevant regulations.
* Drive sales to achieve targets.
* Identify, convert, or refer new sales opportunities to meet customer needs.
Requirements:
* Minimum 9 months of experience in a customer-facing role.
* Excellent communication and interpersonal skills in English.
* Ability to learn and grow with Covalen.
* Eligibility to work in the Republic of Ireland and pass background checks.
Benefits:
* Career development opportunities.
* Employee Assistance Program (EAP).
* Hive Medical Cash Plan.
* PRSA and Bike-to-Work Scheme.
* Tax Saver Tickets.
* Part of a friendly, diverse team.
Location and Contract Details:
Henry Street, Limerick, fully onsite. Permanent Part-time contract with flexible hours: Monday to Friday 11 AM to 3 PM or Saturday to Sunday 9 AM to 5:30 PM. Initial full-time training for 9-11 weeks.