Job Title: Manager- South Belfast
To provide the best possible service to customers, thereby maximizing sales and profit.
Key Responsibilities:
* Customer Relations / Selling Skills
o Promotes a professional and quality level of customer service to existing and new customers.
o Assesses and satisfies customers needs and queries/problems.
o Identifies and maximizes selling opportunities.
o Ensures staff give the required level of customer service.
o Actively achieves Company KPIs.
* Commercial and Business Acumen
o Proactively seeks opportunities for increased business.
o Awareness of competition.
o Supports new directions and initiatives.
o Creative presentation ability of company products.
* Leadership / Taking Responsibility
o Accountable for the day-to-day running of the store and management of staff.
o Ensures full adherence to company policy and procedures in all areas.
* Legislation
o Ensures the correct implementation of any legislation affecting the business.
* Organisation and Planning
* M Maximising Resources
o Operates store in accordance with agreed targets and budgets.
* Quality Emphasis
o Committed to setting and maintaining high store and personal standards.
* Motivating Others
o Encourages team effort, builds cohesion and maintains motivation.
* Staff Training and Development
o Understands and delivers training and development needs of team members.
* Effective Administration
o Accurately adheres to company administration systems.
* Problem Solving
o Anticipates and identifies problems.
o Uses analytical and investigative skills in problem solving.
Qualifications and Experience:
* Essential Qualifications
o Good standard of education to include 5 GCSEs with English Language and Maths or equivalent.
o OR 1 year previous supervisory or management experience in a retail or customer focused environment.
* Desirable Qualifications
o WSET Level 2 Award in Wines and Spirits.
o NVQ Level 3 or equivalent qualification that relates to the retail industry.
Main Points of Contact:
* Customers.
* Sales Advisors/ Regional Sales Developer / Regional Sales Manager / General Manager.
* Marketing / Payroll / Stock / Cash Departments.
* Distribution / Maintenance Personnel.
Other Relevant Information:
* Must be age 18 or over.
* Flexible approach to the needs of the business essential - must be able to work: A full shift on a Friday and Saturday, one of which must be to close of business. A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business.
* You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance.