Job Title: Application/Software Support
Department: Production Services Operations (PSO)
SiriusXM and its brands are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love.
This is the place where a diverse group of emerging talent and legends come to share authentic and purposeful songs, stories, sounds, and insights through some of the best programming and technology in the world.
Responsibilities:
* Guide all problems through the incident management process: Problem Intake, Triage and Investigation, Internal Business Stakeholder communications, Resolver Escalation, Resolution Validation, Problem Management
* Daily Technical Operations, Software Deployments, System Alarm Management, Operational Record Keeping and Documentation Maintenance, Collaboration with Subject Matter Experts across the Organization for Continuous Improvement Opportunities
Requirements:
* Minimum Qualifications: Degree or experience in applications/software management and monitoring, 2 years of experience working in a 24x7x365 multi-shift environment
* Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes
* Ability to take initiative and deliver through ambiguity
General Skills:
* Excellent interpersonal skills and ability to interact effectively with staff at all levels
* Excellent written and verbal communication and presentation skills
* Excellent organizational skills and attention to details
* Ability to work independently and on a team in a fast-paced environment
Work Schedule:
* 4 days per week
* Sunday-Wednesday: 17:00-03:00
* Monday-Thursday: 02:00-12:00
* Wednesday-Saturday: 11:00-21:00
Technical Skills:
* Thorough knowledge of Slack, Zoom, and Google Suite
* Working knowledge of ServiceNow and Atlassian Suite, including OpsGenie, is a plus