This range is provided by Coopero Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are recruiting an Assistant Facilities Manager to join the team located in Dundalk, Co. Louth. The successful candidate will have day to day management of a location or group of locations, to include task and people management, service delivery and customer satisfaction.
Key Tasks:
1. Provide and analyse monthly operational, productivity and help desk data to contract Manager.
2. Ensure Client satisfaction by being responsible for achieving client SLA and driving acceptable service delivery performance, monitoring SLA compliance at all times and reporting and dealing with any non-compliances.
3. Strong lines of communication between all stakeholders.
4. Ensuring compliance with legislative, Client and Company health, Safety and environmental requirements through sharing of best practice.
5. Maintain a motivated team by management and personal development of all local based staff.
6. Organising monthly team meetings and presenting required Data as requested by Contract Manager.
7. Provision of strong upward and downward communications within the team.
8. Overall operational management of Company self-perform team & Specialist Subcontractors.
9. Ability to drive and deliver 1st Class service excellence with innovative and compelling ideas.
10. Ability to manage reactive and planned maintenance through a dedicated CAFM and helpdesk system.
11. Developing relationships with key client/s and stakeholders as required.
12. Close liaison with Central support team to promote a consistent professional image of Company image and brand.
13. Promote and sponsor a culture of continuous improvement and best practice.
14. Management of help desk calls and first line support for all facilities related calls.
15. Ensure all help desk calls are answered in a professional manner.
16. Attend weekly / monthly review operational and help desk meetings.
17. Run and prepare weekly / monthly reports for client SLA pack to include site technician team productivity reports.
18. Support with ad-hoc reporting.
19. Assist with weekly building inspections and preventative maintenance audits.
20. Deliver self-performed services to the standard of the Service Level Agreements.
21. Ability to prepare quotations for client on request.
Minimum Requirements:
* Member of BIFM or another FM professional body.
* Ideally educated to Degree level.
* People management skills and the ability to communicate at all levels.
* PC Literate – Word, Excel are critical.
* Commercial and financial awareness.
* Technical Background with an understanding of HVAC systems within Buildings.
* Previous operations experience of facilities management or service delivery (possible specialist areas such as M&E, catering, security and cleaning).
Please Note:
All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms are provided within offers of employment, and appropriate policies within the Company.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management, Project Management, and Administrative
Industries
Facilities Services
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