Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.
Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike. Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. Intercom is also the most innovative and fastest improving product on the market, shipping over 200 product improvements every year.
What's the opportunity?
As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.
What will I be doing?
As an experienced engineer you will:
1. Contribute to our technical architecture as we grow, scaling to service requests from all our customers’ customers.
2. Care about agility as much as scalability and availability, utilizing continuous deployment for incremental releases.
3. Contribute to all phases of software development including ideation, prototyping, design, and implementation.
4. Play an active role in hiring, mentoring, and career development of other engineers.
5. Raise the bar for technical standards, performance, reliability, and operational excellence.
What skills do I need?
Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created. You should have:
1. Significant, demonstrated impact that your work has had on the product and/or the teams.
2. Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl, etc.).
3. Experience with Distributed systems.
4. 2+ years of experience as the primary technical leader for a team.
5. Experience collaborating directly with product teams and designers, with a proven track record of delivering value to customers or users.
We offer competitive salary and equity in a fast-growing start-up, along with great benefits including:
1. Lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
2. Life assurance and comprehensive health and dental insurance for you and your dependents.
3. Open vacation policy and flexible holidays.
4. Paid maternity leave and 6 weeks paternity leave for fathers.
5. MacBooks as standard equipment, with flexibility for other tools as needed.
6. A hybrid working policy, expecting employees to be in the office at least two days per week.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. We respect personal opinions and expression on social or political topics outside of work.
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