Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.
Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike. Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way.
What's the opportunity?
As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.
What will I be doing?
1. Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.
2. Care about agility as much as you care for scalability and availability. Continuous deployment keeps us focused on incremental releases.
3. Contribute to all phases of software development including ideation, prototyping, design, and implementation. This role has a mix of both hands-on development as well as lead/architecture work.
4. Play an active role in hiring, mentoring, and career development of other engineers.
5. Raise the bar for technical standards, performance, reliability, and operational excellence.
What skills do I need?
1. Ideally, you’ve built an exciting SaaS product in your previous roles.
2. Significant, demonstrated impact that your work has had on the product and/or the teams.
3. Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.).
4. You will have experience with Distributed systems.
5. 2+ years of experience as the primary technical leader for a team.
6. Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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