The Role
PE Global is recruiting for an eMobility Systems Integration & Operations Specialist for our electricity client based in Dublin. This is a 12-month contract role with hybrid working options.
Job Responsibilities
* Provide functional support and operation of business applications used by the ecars team and its customers, including charge point management systems, revenue management systems, payment gateways, interfaces, and customer-facing digital applications.
* Maintain high availability and utilization of the ecars charging networks across all markets – ROI, NI, and GB.
* Provide 3rd-level support to customer queries in collaboration with the ecars operations team and business partners, spanning areas such as billing, charge point communications, payments, and international roaming.
* Facilitate the connection and on-boarding of new charge point models, e-mobility roaming platforms, and e-Mobility Service Providers.
* Coordinate, monitor, and manage effective service provision by all providers in the areas of availability, issue and incident recording/tracking, change request logging/scheduling, outage planning/management.
* Determine and execute test plans to verify and validate system enhancements/new feature sets and manage their transition into production.
* Communicate, prioritize, and shepherd the efficient and effective implementation, delivery, and rollout of new features with minimum business disruption.
* Implement controls and mitigation plans to address identified cyber security risks and NIS Directive compliance gaps in ecars systems.
* Manage the exchange and import of business data from SaaS providers and business partners, and facilitate the creation of management reports and data dashboards.
* Create and maintain a comprehensive knowledge base of procedures, work instructions, and job aids.
Education and Experience
* Minimum degree level in Computer Science, Information Systems, or Engineering.
* 5+ years relevant experience.
* ITIL 4 Foundation/Managing Professional Certification.
* Broad knowledge and experience of implementing and supporting digital systems using a range of technologies.
* Comprehensive experience in service, incident, problem, and vendor management.
* Ability to work collaboratively as part of a multi-disciplinary team.
* Demonstrate a willingness to learn, adapt, and be flexible to work in an Agile environment.
* Have exceptional prioritization, listening, influencing, and communication skills.
* Familiarity with information security, cyber security policies, and procedures.
* Strong oral and written communicator.
* Highly organized, energetic, enthusiastic, with an innovative mindset and a can-do attitude.
* Understanding of analytics tools and working knowledge of extracting insights from data.