Exciting opportunity as a Sales Operations Analyst in a multinational digital communications technology corporation! Contract length: 15 months
Start date: 1/6/25
Location: Fully remote but must be based in Ireland
Description: This role touches all aspects of "order-to-cash", from receipt of customer orders through invoices and RMA processing.
This role requires a dynamic individual who has a passion to solve problems with numerous stakeholders both inside and outside the company.
Receive, review, and process revenue and RMA orders in an accurate and efficient manner in accordance with company policies and procedures.Provide timely follow-up with customers regarding order status, delays and delivery issues.Provide customers and sales with open order reports on a weekly basis.Resolve customer problems in a professional and timely manner.Assist finance with account reconciliation, discrepancies and accurate processing of credits and returns.Assist sales with account management, queries, quoting, and be the liaison into Operations for Sales.Help document and continuously improve processes that deliver world-class service to our customers.Provide cover for vacation time for team members.
Participate in a floating schedule for different areas of Sales Operations activities (Loan management: RMA management: New Product backlog management).Required Skills & Experience Required: 5 years+ relevant Inside Sales / Customer Service experience.Must be PC Literate – Outlook, Word, PowerPoint, etc.Must have strong Excel experience – proficiency in vlookup/pivot tables.Competent in sales order entry systems and processes.Knowledge and experience of logistics, carriers and terms an advantage.Analytical, detail-oriented, with an emphasis on data integrity and accuracy.Ability to organize and prioritize work is a must.A talent to succeed in a fast-paced, ever-changing environment with ability to multitask and deliver results.Nice to have: Excellent verbal and written communication skills as well as excellent interpersonal skills.Passion to provide a world-class, professional service and support to both internal and external customers.Demonstrated ability to work in a flexible environment that is constantly changing.Demonstrated ability to multi-task and follow through on commitments on/before they are due.Must be team-oriented and simultaneously assertive with capacity to work with minimal supervision.If you are interested in this opportunity and meet the minimum requirements, please apply! Job Title: Sales Operations Analyst
Location: Dublin, Ireland
Job Type: Contract
#J-18808-Ljbffr