Job Opportunity
This is an exciting opportunity for ambitious and self-motivated individuals to build their skills and progress their career within Bank of Ireland.
Key Responsibilities
* Engage with customers to deliver professional, efficient, and friendly customer service (including cashier service where appropriate) to business and personal customers.
* Manage the flow of customers to ensure smooth passage through the branch.
* Migrate customers to appropriate self-service options, including online and Banking 365 delivery channels, together with demonstration of self-service facilities.
* Record and update relevant customer information on in-house systems.
* Handle basic queries and problems, referring complaints as appropriate.
Critical Skills and Qualities
* Delivering outstanding customer service with excellent communication and interpersonal skills.
* Working efficiently as part of a team.
* Self-motivation and passion for achieving goals and identifying sales leads and referrals.
* A curiosity for technology and adaptability to new technologies.
About the Team
We aim to enable our customers, colleagues, and communities to thrive by drawing on our professionalism, determination, innovation, and passion for making a difference in customers' lives.
Why Work with Us?
* Prioritizing work-life balance with flexible working opportunities, 23 days annual leave, and excellent pension contributions.
* Supporting family life with 6 months paid maternity leave, innovative fertility and surrogacy policy, and working parent supports.
* Focusing on employee wellbeing with an employee assistance program, Web Doctor, and financial wellbeing coaches available.
Our Values
* Customer Focused
* Self One Group, one team
* Agile
* Accountable
* Manage Risk