Job Title: Storehouse Assistant
About the Role
We are seeking confident and creative individuals to join our Visitor Experience team as Storehouse Assistants. As a key ambassador for Guinness Storehouse, you will provide exceptional customer service, engage with visitors, and deliver interactive experiences.
Responsibilities
* Maintain high standards of customer service throughout the visitor experience
* Evaluate and respond to customer needs in a prompt and professional manner
* Demonstrate effective conflict resolution skills when handling customer complaints
* Contribute to the delivery of Key Interact and Engage activities
* Present interactive experiences, including tasting and pouring Guinness, with confidence and enthusiasm
* Ensure accuracy and efficiency in cash and credit transactions
* Engage with crowds and lead them through interactive showcase experiences
Requirements
* Previous experience in public speaking, entertainment, or performing is highly desirable
* At least 1 year of experience in a customer-facing role within hospitality, tourism, or bars
* Fluent English; proficiency in a second language is an added asset
What We Offer
We offer a competitive hourly rate of €13.90, with Sunday premium rates. Additionally, your hourly rate will increase after 6 months of continuous service.