Job Summary
The Workshop Controller is responsible for overseeing the efficient workflow of the workshop, ensuring the timely and effective completion of all repairs and services.
* Monitor technician productivity and efficiency, ensuring repair standards are met.
* Provide guidance and support to the workshop team, fostering a collaborative and high-performance environment.
Workshop Operations
* Ensure the workshop operates in accordance with Volkswagen's health and safety standards.
* Monitor and manage the workflow, ensuring optimal use of resources and minimal downtime.
* Coordinate repairs, services, and diagnostics, ensuring that work is completed within agreed timeframes.
Customer Service
* Liaise with the Service Advisors to ensure customers are kept informed about the progress of their vehicle.
* Assist with resolving technical and service-related customer queries in a professional and timely manner.
* Ensure that quality control processes are followed for all vehicles serviced or repaired.
Technical Expertise
* Provide technical support to technicians on complex repair issues.
* Ensure that diagnostic equipment is used effectively and kept in good condition.
* Stay up to date with the latest Volkswagen technical bulletins, service manuals, and industry trends.
Administration & Reporting
* Maintain accurate records of repairs, diagnostics, and parts used.
* Ensure all job cards and associated paperwork are completed in a timely and accurate manner.
* Report on workshop performance metrics such as technician efficiency, productivity, and job completion times.
Inventory & Parts Management
* Collaborate with the parts department to ensure timely availability of parts.
* Monitor stock levels and place orders as needed for workshop supplies.
Required Skills & Experience
* Previous experience as a Workshop Controller, ideally within a Volkswagen dealership or a similar automotive environment.
* Strong technical knowledge of vehicle repairs, diagnostics, warranty processes and maintenance, preferably with Volkswagen vehicles.
* Excellent leadership and team management skills.
* Strong communication skills, with the ability to liaise effectively with customers, technicians, and service advisors.
* Ability to work under pressure and meet tight deadlines.
* Proficiency in workshop management systems and relevant diagnostic tools.
Qualifications
* Qualified Technician Volkswagen certification or knowledge of Volkswagen systems would be an advantage.
Additional Requirements
* A valid driving license.
* Flexibility to work some weekends or additional hours during peak times.