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Client:
Oracle
Location:
Galway or Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3e1129c18dc1
Job Views:
152
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
What You’ll Do
1. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
2. The ideal candidate would have a prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledge base, MSOffice tools and our Electronic Support Service Offerings.
3. Understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment.
4. Respond to customer queries (technical and non-technical regarding our Hospitality Technology Solution) in a timely and accurate way, via phone, email or chat.
5. Identify customer needs and help customers use specific features of our Hospitality Industry product offering (Opera Cloud product family).
6. Update Oracle internal databases and systems with information about technical issues and feedback collected from customers.
7. Inform customers about new features and functionalities.
8. Follow up with customers to ensure their technical issues are resolved.
What You’ll Bring
* Native/fluent in French and English written and oral communication is a must.
* IT-related Degree or similar qualification.
* 1+ year experience working in the Hospitality sector or in a contact center.
* Excellent communication and problem-solving skills.
* Willingness to learn is essential as extensive on-the-job training is provided.
* Ability to use self-learning tools and online documentation.
* Availability to work in rotational shifts including some weekends and Public Holidays.
* Ability to work under pressure and multitask.
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