Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance.
Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT, and IoT applications, infrastructures, and services.
Operating across 5 continents and with over 300,000 skilled employees, Cognizant partners with leading Life Sciences companies globally to provide performance improvements, reduce costs, and enhance time to market. We are your single end-to-end partner for consultancy, design, implementation, optimization, and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack.
We're looking for dedicated, innovative, and driven talent to join our expanding team.
Requirements:
1. You will maintain the incident queue in ServiceNow and manage & resolve issues promptly.
2. You will investigate and troubleshoot problems, determining solutions or recommendations for improvements.
3. You will initiate and implement Change Control activities according to Quality Standards and Practices.
4. You will execute and monitor data backups, request security patches from the Global Team, and manage deployment & resolve issues.
5. You will support activities aligned with project schedules.
6. You will generate computer system validation documentation following site procedures and GMP guidelines.
7. You will adhere to Environmental, Health, and Safety procedures and assist in incident investigations as needed.
8. You will oversee quality control functions in pharmaceutical production.
What you will bring:
1. At least 3 years of supporting IT applications, including troubleshooting, incident management, change controls, documentation, testing, and system testing.
2. Experience working in a pharmaceutical API manufacturing environment or other regulated settings.
3. Proficiency with Windows 10 environments.
4. Experience with server and workstation platforms.
5. Knowledge of SQL databases is advantageous.
6. Experience implementing IT application changes in a GMP environment is a plus.
7. Strong communication skills, both oral and written.
8. Self-motivated, detail-oriented, with excellent organizational and time management skills.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology and Manufacturing
Industries
* Automation Machinery Manufacturing and Pharmaceutical Manufacturing
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