Job Description
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We are seeking an experienced Customer Service Specialist to join our team at {company}.
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The ideal candidate will have a strong background in import/export logistics, with experience in transport/operational functions and freight forwarding or container shipping.
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You will be responsible for managing import/export bookings, liaising with customers, transport teams, and European partners, and preparing daily/weekly reports regarding shipments.
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Key skills include:
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1. Strong customer service and communication skills in fluent English
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2. Knowledge of Microsoft Office (Excel, PowerPoint)
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3. A proactive, detail-oriented mindset with problem-solving skills
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4. Understanding of hazardous cargo regulations is a plus
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5. Experience with logistical processes and procedures
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6. Ability to work under pressure in a fast-paced environment
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7. Collaboration and teamwork skills
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8. Results-driven with a focus on delivering top-tier service
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9. Continuous improvement and cost-saving measures
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10. Analytical and problem-solving skills
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Responsibilities
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Manage import/export bookings and liaise with customers, transport teams, and European partners
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Prepare and send daily/weekly reports to customers regarding their shipments
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Provide exceptional customer service, addressing inquiries and resolving issues efficiently
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Collaborate with sales teams to support customer needs and identify growth opportunities
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Ensure smooth cargo movement by coordinating with shipping and terminal operations
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Ensure invoice accuracy and maintain strong attention to detail in administrative processes
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Drive continuous improvement, implementing cost-saving and efficiency measures
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What's On Offer
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Competitive Salary Contribution Pension up to 10% matched by company On-site Parking Bonus Scheme Included Limited trips to UK and France Work from home available after 12months limited to 2 days per week
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Apply now if you're ready to take the next step in your career and contribute to a growing team at {company}.