Responsibilities
* Manage the IT department, providing an excellent level of service to the organisation in line with business needs and industry best practice.
* Successfully manage and lead a team of 10+ skilled IT professionals including various team leads.
* Responsible for controlling a multifunctional IT department making decisions on day-to-day and long-term business objectives.
* Report to senior management and communicate with the business stakeholders on all IT matters.
* Continually liaise with other departments in the organisation to assess their IT needs and devise solutions that best address those needs.
* Plan the implementation of new solutions and provide guidance to the IT team and managed service partners and other staff within the organisation.
* Responsible for the integration and smooth running of our Website – ERP – WMS systems, ensuring customers' policies and claims orders are processed through these systems efficiently.
* Manage all elements of ICT service delivery ensuring the availability of a fully functional, reliable and secure ICT environment.
* Ensure that appropriate levels of governance are in place for IT Management in the delivery of services and projects.
* Ensure all technology practices adhere to regulatory and security standards.
* Develop and implement IT strategy in support of the company’s mission and strategic objectives.
* IT Vendor Management and procurement including negotiating service level agreements and managing vendors to ensure agreed targets and standards are met.
* Prepare and implement policies, procedures and standards relating to IT systems, services and frameworks in line with industry best practice.
* Overall responsibility for IT Security & Disaster Recovery.
* Prepare and manage the IT Budget ensuring spend is prioritised in line with company objectives.
* Project management (Infrastructure rollout/consolidation/upgrade projects) and participate in process improvement initiatives across the business.
* Keep up to date on new technologies in IT that may benefit the organisation.
Experience and Skills
* Proven IT Management experience including 10+ years IT experience, with strong emphasis on people management, providing an excellent and proactive level of service to the business.
* Knowledge of the Insurance industry or Financial Services sector a distinct advantage.
* Demonstrated ability to lead, mentor, enhance, support and develop an IT team of 10+ staff.
* Strong stakeholder & communication management and the ability to work on multiple tasks simultaneously whilst maintaining expected levels of quality.
* Experience extracting value from ERP systems in the Insurance environment, especially using reporting tools to present information supporting decision making.
* Project Management skills and experience in using structured project management frameworks with demonstrated successful project delivery.
* Good business process knowledge and proven experience in using technology to improve efficiency.
* Strong vendor management and relationship management skills.
* Strong understanding of INFOSEC requirements with an emphasis on cyber security.
* Excellent analysis and problem-solving skills.
* Excellent communication skills.
* Proven experience in leading digital transformation initiatives and managing complex IT projects.
* Excellent leadership, communication, and interpersonal skills.
* Ability to think strategically and execute operationally.
* Strong problem-solving skills with the ability to handle complex and challenging situations.
* Ability to identify potential partnerships, evaluate their value, and develop a plan to establish and grow the partnership.
* Experience in maintaining and testing an organisation’s disaster recovery and business continuity plans.
* Awareness of Data Protection legislation and its impact on ICT.
IT Qualification and Experience:
* Bachelor or Master’s degree in Information Technology, Computer Science, or a related field.
* Relevant certifications (e.g., ITIL, PMP, CISM, PRINCE II).
* A minimum of 10+ years of experience in IT management, with at least 7 years in a leadership role.
* Insurance industry experience is essential.
If you are interested in this position, please forward a copy of your CV and covering letter to Elaine Corrigan.
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