About Wayflyer
Wayflyer is revolutionising eCommerce by levelling the playing field for founders across the world. Our first product, the Merchant Cash Advance, solves a major pain point for brands: access to short-term finance to fund inventory and marketing spend.
Since launching in April 2020, we’ve deployed over $1.5bn in funding to 1,000’s of eCommerce founders across 10 countries.
We’ve helped companies like Wild, Dock & Bay and Branch take their businesses to the next level. We’re a fast-growing, venture-backed startup that serves a critical need for eCommerce entrepreneurs. You'll be joining an ambitious, collaborative team that's working on a huge opportunity.
We have a leadership position in a fast-growing and exciting market. We announced our Series B in February 2022 raising $150m in funding at $1.6bn valuation; backed by world-leading VCs including QED and DST Global.
Teams at Wayflyer are truly cross-functional. Regardless of your role at Wayflyer, you'll work with a variety of different disciplines and teams from around the world on a multitude of challenging projects and game-changing products to revolutionise the eCommerce landscape.
What you'll do
* Manage a large customer pool and drive Wayflyer’s revenue through upsells and renewals.
* Empathise with every aspect of the customer experience, putting customers’ needs first.
* Guide and coach customers and sales with a dedicated customer success process.
* Coach customers to be product experts using Wayflyer dashboards.
* Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
* Identify common customer challenges.
* Work cross-functionally to implement solutions as the voice of the customer.
Knowledge, skills and experience
* 1-2+ years of customer facing (corporate) experience, ideally in sales or account management.
* Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
* Strong interpersonal skills and experience building strong internal and external relationships.
* Consistent track record of highly-professional customer service in a fast-paced, dynamic environment is a plus.
* Diplomacy, tact, and poise under pressure when working through customer issues.
* Analytical, numbers-driven and mathematical.
* Experience in Google Ads and Facebook is a bonus.
* Business fluency in Spanish.
What happens next?
We’ll review every application we receive. If we’re interested in taking your application further, we will be in touch to find out more about you and what you’re looking for.
What perks and benefits do we offer?
* Equity scheme
* Private healthcare
* Generous paid leave + public holidays
* Home working equipment
* Supportive parent policies
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