This role will be a Field based Service Engineer providing technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across Ireland. This role is 100% field-based and will service Munster/South Ireland.
Principal Duties and Responsibilities:
* Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical and Medical equipment including (Surgical and Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, theatre Lights, Urodynamics equipment etc.).
* Ability to prioritise jobs and respond quickly to customer issues in order to get the customer operational with minimal downtime.
* Ability to troubleshoot and diagnose root cause of problems to ensure correct repair, reducing cost and downtime.
* Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures.
* Ensure all test equipment used is within calibration.
* Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.
* Completion of relevant paperwork to ISO standards for traceability and invoicing.
* Dealing with suppliers and third-party companies as required.
* Maintaining parts stock to sufficient levels.
* Responding to customer queries and questions and escalating issues or potential leads to the Sales team.
* Customer focused with the ability to support the sales force for demonstrations and trade shows.
* Supplying device care and maintenance guidelines and training to current and new customers.
* Working with Logistics Department to move devices as required for installations and demonstrations.
* Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve engineer equipment trained status.
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