As Team Leader, you will oversee daily operations, guide a small team, and ensure alignment with client expectations and company goals. This role combines operational management, client relationship handling, and team development to create a positive and productive working environment.
Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.
We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.
Your responsibilities
What will I be doing?
* Lead and manage a small team, fostering a collaborative and efficient work culture.
* Coordinate daily operations, adjust workflows, and assign tasks to meet deadlines and goals.
* Handle administrative duties such as creating overviews, reports, monitoring holidays, sickness, and emergency phone escalations.
* Own the entire employee life-cycle in the company, including recruiting, onboarding, conducting performance evaluations, setting and monitoring goals, and providing constructive feedback to team members, offboarding when necessary.
* Ensure quality in operations, including quotation checks and pre/post-season analyses.
* Collaborate with other teams and align sales and operations with client expectations.
* Identify training needs and facilitate team development opportunities.
* Act as a liaison between upper management and the team, conveying information and goals effectively.
* Manage client relationships, ensuring needs are met through coordinated team efforts.
Your profile
What skills do I need?
* A proven track record in a leadership or supervisory role, preferably from the travel or tourism industry.
* Solid knowledge of the Scandinavian market and products, ideally from a Scandinavian incoming agency or similar.
* Strong skills in task delegation, workload balancing, and conflict resolution.
* Financial literacy and experience in managing budgets or KPIs.
* Excellent communication skills, both written and verbal, in English; Mandarin is a plus.
* Empathy and resilience to support team members under pressure.
* A proactive mindset, with strong problem-solving abilities and a focus on continuous improvement.
* Familiarity with relevant tools and platforms, including TimeMap, PowerBI, and Hi Bob, is a plus.
Please fill in the contact form.
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