Job Description
Medical Secretary
The Medical Secretary will be responsible for providing administrative support to consultants in various specialties at UPMC Whitfield Hospital. The role will involve meeting and greeting patients, booking appointments, and processing medical reports.
Key Responsibilities
* Process medical secretary functions for hospital suites
* Meet, greet, and book in patients on the day of the clinic
* Provide an efficient service in setting up and expanding clinics as required
* Deal with phone calls, referral letters, and patient inquiries
* Request and gather information from other hospitals as required
* Handle cash payments and ensure accurate billing
* Complete medical reporting and send copies to referring GPs and consultants
* Maintain filing systems, practice software, and work closely with multi-disciplinary teams
Requirements
* Strong background in MS Office (Excel, PowerPoint etc.)
* Ability to work to strict deadlines and maintain flexibility
* Excellent verbal and written communication skills
* Decision-making skills and ownership of activities
* Numerical and organizational skills with high accuracy and attention to detail
* Planning, coordination, monitoring, and evaluation skills
Qualifications and Experience
* Minimum 2 years' experience in a customer-centred role
* Medical Secretary or Business Secretarial Qualification
* Experience of IPMS hospital system, Imeddoc, and TPRO