Flogas is seeking a highly motivated and results-driven Sales Agent to join our Commercial Sales team. This role will play a key part in expanding our commercial customer base across the Republic of Ireland through a targeted programme of multi-channel sales and customer retention initiatives.
We're looking for someone who thrives on building strong customer relationships, has a proven track record in sales and business development, and is passionate about delivering exceptional service. If you're enthusiastic, ambitious, and eager to elevate your sales career in a fast-paced, customer-focused environment, we'd love to hear from you.
Key Responsibilities
* Proactively engage in outbound sales and retention calls to commercial customers, building strong relationships and ensuring continued customer satisfaction.
* Renegotiate and renew customer contracts through digital platforms and phone conversations, ensuring competitive pricing and tailored solutions to meet customer needs.
* Implement strategies to minimise customer churn by effectively communicating the value of our diverse product range, addressing customer concerns, and offering tailored retention incentives.
* Handle inbound customer sales and renewal inquiries with a consultative approach, providing expert advice on products, services, and pricing to maximise conversion rates.
* Identify and capitalise on cross-selling opportunities, educating customers on additional products and services that can enhance their experience and drive revenue growth.
* Proactively re-engage with lost customer accounts, leveraging insights to understand past challenges and offering compelling solutions to win back business.
* Champion our 'Customer First' culture by delivering a professional, knowledgeable, and customer-focused approach in all interactions.
* Support additional sales initiatives across the company, including participation in events and promotional campaigns to drive brand awareness and generate new business opportunities.
Candidate Profile:
The ideal candidate for this role will possess 1-2 years of experience in a similar position within the energy, telecoms, or financial services sectors, with a strong emphasis on outbound phone-based sales. A third-level education is preferred. The successful candidate must be driven, ambitious, and eager to make a positive impact through their work. They should have strong IT skills, particularly in Microsoft Excel, and a solid understanding of digital sales and social selling. Excellent communication skills, a strong customer focus, and exceptional negotiation skills are essential. Additionally, the candidate should exhibit a proactive, self-motivated work ethic, ensuring they can thrive in a dynamic and fast-paced environment.
Why Work with Us?
Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
* Defined Pension Contribution
* Healthcare Allowance
* Health and Wellbeing Supports
* Learning and Development Opportunities
* Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.
Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
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