Job Opening
IT Field Service Engineer
RealTime is looking for an IT Field Service Engineer to join the Professional Services Team within a Software company. This role involves providing senior technical support on software, hardware and systems in line with SLAs to a high level of expertise.
Responsibilities & Requirements
* Carry out site surveys and liaise with on-site contractors to agree on requirements.
* Installation, testing, and configuration of networks and computer hardware, per Company standards and procedures.
* Planned and regular maintenance of all on-site equipment.
* Provide the site with any additional information or training, and advise users on the basic operation of equipment.
* Provide the manager with regular updates on progress, details of any other relevant issues, or further action to be taken.
* Diagnose and/or repair faults to component level and effect repair on site or remove to workshop for more thorough repair.
* Carry out software and hardware upgrades on site.
* Full and detailed completion of all appropriate paperwork.
* Presentation of a positive Company image.
* Delivery of a timely, polite and efficient service.
Job Qualifications
* Minimum 6 months experience in a field-based customer service engineering role, ideally in a software-focused environment.
* Network Troubleshooting (Hardware & Topology, TCP/IP).
* Background knowledge in computer hardware (PCs, IP networks, and WIFI).
* A clean driving license is essential.
* PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
* Planning and organizational skills, able to establish efficient and appropriate plans for self and others, and adapt quickly and effectively to unexpected changes.
* CUSTOMER SERVICE: Understands and responds to customer needs (internal and external), and exceeds expectations where possible.
* Communication and team working: Works co-operatively with others to achieve a common goal and communicates information in a clear, concise, and accurate manner.
* Problem-solving, decision-making: Analyzes information appropriately.
This is a field role that requires own transport and driving license. Client site visits are also involved.