Clear Progression Path
Role Overview:
The Lead Systems Administrator will be responsible for managing and improving the ICT infrastructure and applications across the organization. This position plays a crucial role in optimizing business processes through technology, ensuring system security, managing IT procurement, and supporting strategic planning for future technology integration.
Key Responsibilities:
* Promote ICT as an enabler of productivity and business process improvements across the organization.
* Manage procurement of IT hardware and software, providing advice on future infrastructure requirements.
* Oversee the IT budget under the guidance of the IT Director and CFO.
* Implement and manage IT security protocols to reduce the risk of data loss and system damage, including antivirus management, encryption of portable devices, and firewall management across multiple locations.
* Lead and plan new systems development projects, including CRM software integration and migration to cloud-based solutions.
* Ensure compliance with system licensing obligations, tracking ICT assets and reporting on infrastructure status.
* Manage third-party IT suppliers to ensure the timely and cost-effective delivery of IT products and services.
* Develop and deliver a continuous improvement plan for ICT services and solutions.
* Maintain, update, and monitor adherence to company ICT policies and procedures.
* Research and recommend new technologies that could enhance business operations, staying up-to-date with current industry developments.
* Provide strategic ICT planning and implementation support.
* Advise key stakeholders and business owners on all aspects of ICT.
* Ensure compliance with regulatory requirements, including data protection laws.
* Manage ICT risk and asset registers.
* Administer software and OS licenses, with a focus on effective software license management.
* Oversee migration and ongoing management of cloud environments.
* Manage the company's website and related online infrastructure.
* Represent the company at industry seminars and collaborations (e.g., CITA).
* Manage relationships with internet providers, including redundancy service providers.
Technical & Interpersonal Requirements:
* Windows Server experience, including server installations, migrations, and ongoing maintenance.
* Active Directory administration and management.
* Office 365 administration and associated applications.
* Firewall configuration experience (preferably with SonicWall).
* Experience working with CRM systems, including administration and reporting.
* Experience with cloud-based server/application management.
* Experience in website administration and management.
* Degree in Computer Science or a similar discipline.
* Minimum of five years’ experience in the IT sector, with at least two years in a leadership or management role.
* A proven record of achievement, including successful management experience and the ability to influence organizational change.
* Strong interpersonal skills with a collaborative, can-do attitude.
* Excellent communication skills, with experience in creating and presenting proposals for business improvements.
* In-depth knowledge of current ICT developments and future trends.
* Strong organizational skills with the ability to balance multiple priorities and work to tight deadlines.
* Well-informed on GDPR and data protection responsibilities.
* Experience in end-user training with strong presentation skills.
* A full, clean driving license is required as occasional travel to other office locations may be necessary.
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