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Location: County Sligo, Ireland
Salary: Depending on experience
Employment Type: Full-time | Flexibility required including weekends and evenings
Sky Staffing Solutions is hiring on behalf of our client for the position of Front Office Manager in Co. Sligo. This leadership role is ideal for a hospitality professional with strong experience in reservations, front desk operations, and guest service management.
The successful candidate will oversee the front office team, ensuring smooth day-to-day operations, excellent guest experiences, and efficient handling of bookings and inquiries.
Key Responsibilities:
* Manage daily front office operations including reception, reservations, and guest services
* Supervise, train, and motivate front office staff to deliver exceptional service
* Oversee booking systems and ensure reservation accuracy and efficiency
* Handle guest inquiries, complaints, and feedback in a professional and timely manner
* Coordinate with housekeeping and other departments to meet guest needs
* Prepare front office reports and ensure compliance with company policies
* Manage shift scheduling, rostering, and performance evaluations
* Implement procedures to improve efficiency and guest satisfaction
Candidate Requirements:
* Previous experience in a front office supervisory or management role
* Strong knowledge of reservation systems and front desk procedures
* Excellent leadership, communication, and organisational skills
* Ability to handle guest issues with professionalism and discretion
* Competency in MS Office and property management systems
* Flexibility to work varied shifts including weekends and holidays
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