Reservations Agent – 4* Grand Hotel, Malahide
We are looking for a Reservations Agent to join our Sales & Reservations team.
Main Responsibilities will include:
1. Managing reservations
2. Supporting reservation agents with individual reservations/enquiries
3. Adhering to hotel SOPS and company policies
4. Ensure the highest level of customer service at all times
5. Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
6. Assisting in maintaining accurate inventory control for rooms
7. Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feedback
8. Assisting Manager with departmental reporting for both properties
9. Managing rate codes, group booking platform and systems utilisation
10. Supporting Departmental Manager with day to day running of department for both properties.
The ideal candidate will have:
· Previous experience in a similar role in a hotel environment
· Ability to prioritize in a fast-paced environment
· Accuracy & strong attention to detail
· Flexibility in day-to-day job demands
· Standards driven & customer focused
· Excellent organisational and communication skills
· Work well within a team environment and also be able to use own initiative
Perks of joining the team:
We have a very friendly and helpful team and we hope you will fit right into our family. We provide:
1. Excellent working conditions
2. Great remuneration package
3. Meals on duty
4. Complimentary staff parking
5. Complimentary use of award-winning Arena Health & Fitness Club
6. Staff recognition & awards
7. Staff events
8. Discounted health insurance
9. Family and friends discounted rates
10. Taxsaver scheme
11. Cycle to work scheme
12. Cash saving scheme
13. Discounted doctors scheme
14. Discounted dry cleaning service
15. 'Refer a friend' scheme
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