Job Title: Logistics Technician
As a Logistics Technician at EOS IT Solutions, you will play a critical role in managing inbound and outbound hardware operations. Your responsibilities will include processing returns and new inventory, as well as fulfilling hardware requests.
Key Responsibilities:
* Accurate Order Fulfillment: Ensure accurate picking, packing, and labelling of high-value IT assets, maintaining exceptional attention to detail.
* Hardware Processing: Systematically process hardware and accessory requests through the client's ticketing system.
* Asset Management: Process returned hardware from active and off-boarded employees, categorizing assets into One Week Hold or Indefinite Legal Hold and grading assets for re-use.
* Inventory Updates: Conduct systematic updates in the inventory system to track movements for hardware being deployed and returned.
* New Hardware Receipt: Receive, inspect, and process new hardware inventory into the inventory system.
* Monthly Inventory Counts: Conduct monthly inventory counts, ensuring all items are logged into the system and stored in designated areas.
* Client Support: Address client escalations and resolve issues promptly.
* Standard Operating Procedures: Develop, update, and maintain Standard Operating Procedures (SOPs) for operational processes.
* Process Improvement: Conduct periodic cycle time studies in conjunction with leading process improvement projects centred around 5S and Value Stream Mapping (VSM).
* Ad Hoc Projects: Support ad hoc projects assigned by management based on client needs.
Essential Criteria:
* Logistics Experience: Experience working in logistics and warehousing.
* G-Suite Proficiency: Proficiency in G-Suite (Google Sheets/Docs).
* Inventory Management Tools: Familiarity with inventory management tools.
* Communication Skills: Excellent communication skills, both verbal and written.
* Time Management: Effective time management skills.
* Organizational Skills: Strong organizational skills and attention to detail.
* Teamwork: Team-oriented.
* Customer Service: Exceptional professionalism and customer service skills.
Desirable Criteria:
* Warehouse Experience: 2+ years in a warehouse environment.
* Previous Experience: Previous experience in Warehouse, Retail, Customer Service, Manufacturing.