We are looking for charming and thoughtful individuals with a passion for service excellence to join our team as a Doorperson / Security Personnel.
As a Doorperson / Security Personnel you will:
* Ensure safety and security of our guests and team members
* Give our guests a highly courteous and personable welcome and departure according to the required standards and above
* Provide exceptional services to our guests by demonstrating full knowledge of our products, services and local area
* Work closely with other team members, Concierge and Reception particularly during high volume periods whilst providing the highest service standard possible
* Respond to incidents and accidents and ensure policy and procedures are followed and reports to management
* Experience in resolving conflict through conflict management
* At least one years experience working as a Bouncer / Doorperson in a busy bar
Successful Doorperson / Security Personnel have:
* Excellent guest engagement skills
* An ability to bring the guest experience to life throughout the hotel
* The ability to communicate and organize yourself in line with different guest expectations
* A good command of English is essential, a second language is advantageous
* Valid and in date PSA License to work on doors and bars
In return, we offer:
* Genuine career opportunities within our business
* Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
* Employee recognition scheme through guests and fellow team members
* Employee stay rates throughout Europe (after passing probation)
* Staff incentives when you and the team perform!
* Employee Assistance Programme
* Team meals when on duty
#J-18808-Ljbffr