The 5* Intercontinental Hotel, Ballsbridge is currently looking for an experienced and successful Assistant Conference & Banqueting Manager to join their team. The role of the Assistant Conference & Banqueting Manager is to assist with the management of the Conference & Banqueting operation to ensure quality service and standards while delivering a guest experience that is unique.
The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. InterContinental Dublin offers a competitive salary and benefits package as well as opportunities to learn new skills and grow your career. You’ll not only join a brand that believes in the importance of superior, understated service and outstanding facilities, but also a team who is passionate about connecting guests to what’s special about the destination and sharing that knowledge so guests leave with an authentic and memorable experience.
About the MHL Hotel Collection:
InterContinental Hotel is one of 13 hotels, part of the MHL Hotel Collection group. MHL has a renowned portfolio of well-known, high-profile hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive onboarding, upskilling and professional development process. Guided through this process you will be introduced to management relevant to your new role and to our business.
About The Role
* Assist with the hiring, training, motivating, discipline, direct and supervise the work of the employees in the Banquet Department.
* Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
* Oversee the actual set-up and service of contracted functions by giving specific menu information to the servers, by coordinating the timing of the dinner with the Banquet Chef and by assigning functions to the team to ensure their success.
* Attend regular catering meetings to obtain information of the upcoming contracted functions.
* Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
* Post all contracted function sheets and give instructions to staff to ensure the success of the function.
Requirements
* At least 3 years experience in a similar role.
* Fluent English.
* This role involves working weekends - full flexibility with hours is required.
Benefits
* Competitive salary.
* Complimentary meals whilst on duty.
* Health & Wellbeing Payment.
* Employee Assistance Program for employees and friends & family.
* Death in Service benefit.
* 5 Days Sick Pay.
* Employee Discounts – we offer both accommodation and food discounts for employees and family members at MHL Hotels and IHG Hotels.
* Career Development – we promote development and promotion opportunities within our hotels and to transfer across our 13 hotels. We are committed to the continuous development of all our employees.
* Training – we offer a full training programme for all new employees including a full days Hotel Induction where you are introduced to the policies and procedures of the hotel and meet with our managers.
* Tax Saver commuter tickets and Bike to Work Scheme – we can provide commuter tickets where employees can save on their travel costs, and we offer the Bike to Work Scheme to all employees.
* Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration.
* To be part of a group of 13 hotels and to work with well-known international brands.
* Complimentary provision and laundry of uniforms.
Skills:
Excellent customer service, waiting, management, events.
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