Frylite Solutions are currently recruiting for a Customer Care Executive to join the Team.
Frylite Solutions are a Keep Well Accredited Company and voted a Deloitte Best Managed Company .
Hours of Work:
37.5 Hours Per Week Monday-Friday.
Key Job Duties & Responsibilities:
* Handle and action customer inbound calls and email queries
* Responding to all queries within agreed SLA (service level agreement)
* Escalate any customer issues to the Customer Care Team Leader
* Liaising with Commercial, Distribution and Credit Control Departments
* Logging call information on all internal systems including CRM
* Customer data entry and maintenance on all internal systems
* Supplier Portal management (eg Procure Wizard)
* Customer Portal management – registrations and support
* Customer reporting support
Essential Criteria
* Minimum one year’s customer service experience
* A ‘can do’ attitude and will thrive in a fast paced environment
* Microsoft skills especially Excel
* Ability to work on own initiative
* Strong communication Skills
* Excellent organisational Skills
Desirable Criteria
* Sage CRM experience
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