Frylite Solutions are currently recruiting for a Customer Care Executive to join the Team.
Frylite Solutions are a Keep Well Accredited Company and voted a Deloitte Best Managed Company
Hours of Work:
37.5 Hours Per Week Monday-Friday.
Key Job Duties & Responsibilities:
Handle and action customer inbound calls and email queries.
Responding to all queries within agreed SLA (service level agreement).Escalate any customer issues to the Customer Care Team Leader.
Liaising with Commercial, Distribution and Credit Control Departments.
Logging call information on all internal systems including CRM.Customer data entry and maintenance on all internal systems.
Supplier Portal management (eg Procure Wizard).Customer Portal management – registrations and support.
Customer reporting support.
Essential Criteria:
Minimum one year's customer service experience.
A 'can do' attitude and will thrive in a fast paced environment.
Microsoft skills especially Excel.
Ability to work on own initiative.
Strong communication Skills.
Excellent organisational Skills.
Desirable Criteria:
Sage CRM experience.
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