Join to apply for the Assistant Front Office Manager role at Cork International Hotel.
Job title: Assistant Front Office Manager
Reports to: Front Office Manager
Salary: €34,000 per annum
Your role is defined in terms of these values:
COMMITMENT to the PASSIONATE PURSUIT OF PERFECTION:
Every team member is expected to strive for the 'Passionate Pursuit of Perfection' to ensure that the hotel guest's comfort and satisfaction is catered for in a friendly, helpful, efficient and personalised manner.
SCOPE OF WORK:
* To ensure the smooth running of all aspects of front office.
* To ensure room sales are maximised.
* To ensure an efficient and personalised service is offered to all guests in line with Trigon Hotel Group procedure brand service standards.
* Assume overall responsibility for the Front Desk in the absence of the Front Office Manager.
MAIN DUTIES AND RESPONSIBILITIES:
* Ensure day & night teams synergise & work together as one department.
* Cross train employees to work on both days & nights.
* Recruitment of staff for the Front Office on an ongoing basis, to maintain the talent bank.
* To develop, motivate and carry out one-week reviews, job chats & Performance Review of all Front Office Staff.
* To oversee and implement all staff training within Front Office and to ensure that signed training records are kept.
* To maximise room sales always and ensure that all Front Office staff are focused on the team's sales objective.
* To set monthly incentives and targets for all Front Office staff and feedback results.
* To ensure all Trigon Hotel Group Health & Safety policies are adhered to.
* To ensure that all tasks carried out by Front Office staff are carried out to the required standard.
* To make recommendations to the Front Office Manager and Deputy General Manager regarding any new standards/procedures within the Front Office that may be required.
* To prepare the rota for all Front Office staff and to forecast weekly wages.
* To ensure the security of cash/float/safety deposits within the department.
* To complete all company control documentation, banking and daily business.
* To have a complete understanding of all aspects of Night Audit operations and carry out on an intermittent basis.
* To report any comments, complaints and compliments to the General Manager.
* To ensure a high level of personal/work cleanliness and hygiene within the department.
* To ensure all duties are carried out in a safe manner regarding the Health & Safety/welfare of themselves, other members of staff, guests, or any other persons on Hotel's premises.
* To adhere to the Company's code of conduct.
* To report any thefts, breakages, damage or hazards.
* To carry out any other reasonable request made by the management or Hotel guests.
* It is a requirement of the Hotel and Company that employees avail themselves to training and communication meetings as required, for which notice will always be given.
* Monitor & control holidays & lieu time monthly.
* Regularly review SoP Manuals.
* Management of absenteeism.
* Host monthly departmental meeting according to Trigon Hotel Group meeting criteria.
* Responsible for correlating & internally publicising guest feedback.
* Proactive customer relations.
Benefits:
* Competitive rate of pay.
* Relocation Assistance.
* Access to our Company Pension Scheme.
* Death in Service Benefit.
* Employee referral bonus.
* Friends & Family discounts across our restaurants.
* Special rates in our hotel accommodation.
* Paid internal and external training days.
* Access to Trained Mental Health First Aiders.
* Team Member Social & Wellbeing Events.
* Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month.
* Meals on Duty.
* Assistance with Leap Cards.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Hospitality
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