About the Role
We are seeking an exceptional analyst to join our Amazon Worldwide Capacity Planning team. The ideal candidate will be passionate about raising the performance bar, able to work closely with multiple stakeholders in different geographies, and have the ability to drive new innovations in the customer service industry.
The successful candidate will work in lock-step with multiple business teams, including CS Operations, Global Outsourcing, Program Management, and CS Finance. Key responsibilities include:
* Managing the Global Outsourcing (GO) capacity planning for Europe Network by working closely with partner network to manage the long-term/short-term capacity planning processes for GO.
* Collaborating and closely communicating with GO Vendor Management team, Headcount Planning, Capacity Planning, GO Finance, and program teams to ensure smooth execution of capacity planning processes.
* Building optimal contact volume allocation plan for the outsourcing partner network by managing trade-offs between quality, productivity, and cost.
* Coordinating with internal and outsourcing network operation teams to meet business service levels.
* Mitigating capacity risks by managing dependencies across multiple sites and geographies.
The role requires a Senior experience in Capacity Planning or related field, experience in business or financial analysis, advanced Excel and big data experience, excellent communication and interpersonal skills, and proven problem-solving skills, project management skills, attention to detail, and exceptional organizational skills.
Estimated Salary: €60,000 - €80,000 per year
About the Team
In Capacity Planning Global Outsourcing (GOCP), our vision is to engineer the most flexible and reliable customer service network that is scalable and efficient. GOCP's mission is to constantly enable best customer experience through strategic planning, engineering reliability, and partnering with the world's largest outsourced customer service network.