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Liability Claims Handler – Galway
We are currently expanding our Liability Team in Galway. This role as Liability Claims Handler will involve handling Injury or Liability cases using agreed claims processes to ensure appropriate reserving, achieve fair settlements and deliver business objectives.
You will spend most of your time assessing information about a claim, implementing the appropriate strategy for that claim, managing customer interactions, and liaising with suppliers, to proactively bring a claim to the right conclusion. While the role is based in Galway, due to current guidelines there will be a requirement to be able to work both from home and in the office.
Key Responsibilities:
* Managing a portfolio of cases to ensure each case is reserved appropriately in line with RSAI’s case reserving methodology.
* Proactively manage a portfolio of cases to achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
* Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
* Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate to minimise leakage and protect the interests of the business.
* Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
* Organising and using approved internal and/or external suppliers to drive proactive settlement of claims.
* Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team.
* Supporting Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews.
* To work always within your individual claims handling license.
* To help achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics.
* To identify and maximize opportunities for the profitable development of the business through involvement in new business pitches.
* To have a full understanding of relevant legislation and market agreements/developments.
* To always adhere to Claims Best Practice.
Requirements:
* CIP/ACII preferred or other recognized qualifications.
* 2/3 years experiences in Injury & Liability Claims.
* Knowledge of local market.
* Customer service experience in financial services industry.
* Excellent communications skills.
Regulatory Requirements:
* Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. Grandfathered / APA / CIP / ACII or other recognised qualification).
* This role falls within scope of the Minimum Competency Code (MCC) and includes a responsibility to directly manage or supervise other in-scope roles.
* This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011.
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