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PA2024276 - Senior Operations Manager, Dublin
Client:
SS&C Technologies Holdings
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
fb49854f5dc9
Job Views:
89
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
About the Role
Hybrid Opportunity – Dublin
We are currently expanding our Life and Pensions operation in Dublin and are seeking a highly skilled and experienced Senior Operations Manager to join our dynamic team. As Senior Operations Manager, you will have overall responsibility for a new DC Group Pensions service being launched to a new client in September this year. You will lead the setup of the operational team and be responsible for service delivery across the following functions: customer contact (including web chat), back office policy administration, and new business. You will lead a team of 12 individuals, including a contact manager, who will support the delivery of the service.
Responsibilities:
* Responsible for delivery of Operational services to SS&C clients in line with Service Level Agreements and Key Performance Indicators
* Comprehensive understanding of the BPO Contract and Service Level Agreements
* Lead a team of 12 FTE to deliver a best-in-class DC pension offering
* Primary point of escalation for client and internal teams
* Oversight of all internal and external audits
* Ownership of internal and external audit actions
* Oversight of yearly process and procedure reviews
* Ensure that team process transactions compliantly and within industry and departmental standards, making sure that all requirements are met and continuously monitored.
* Management of workload and work queues, prioritizing tasks to meet both external and internal deadlines, turnaround times, and service standards whilst maintaining an appropriate quality standard
Requirements:
* Holds Accredited Product Advisor (APA) qualification in Pensions, or demonstrates desire to attain qualification within 12 months (SS&C will sponsor)
* 3-5 years experience working in a similar role
* Excellent communication and interpersonal skills, with the leadership qualities to positively influence colleagues
* Well organized and methodical individual with experience of working to strict deadlines
* Excellent verbal reasoning and numeric skills
* Presents an appropriately professional image; communicates clearly, concisely, and diplomatically
* Problem-solving and decision-making skills over different levels of problems
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