Job Title: Data Center & Network Support Engineer
About the Role:
We are seeking an experienced engineer to provide hands-on support for Avaya VOIP troubleshooting, network infrastructure maintenance, and data centre operations.
Key Responsibilities:
* Troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
* Troubleshoot issues with fibre links between switches – Able to visualize errors and communicate to remote technical teams
* Troubleshoot and replace network switch chassis blades when required
* Good understanding of any Data Center Infrastructure Management Application
* A periodic visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)
Requirements:
* Minimum 3-5 year experience in a similar position
* Basic knowledge of Monitoring tools such as Solarwinds, etc…
* Networking and Operating System basics
* Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
* Basic knowledge about Hardware like Servers, Storage devices
* Knowledge to understand Monitoring Tool outcome
* Basic knowledge of ITSM tool preferably ServiceNow
* Basic knowledge Backup technologies preferably EMC Avamar
* Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
* Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
* Experience in SLA base environment
* Knowledge on Server Performance monitoring preferred
* Ability to perform IMACD Installation, Move, Add, Change, and Disposal Services of the data center, network equipment's
* Candidate should have hands on experience in large/medium enterprise data centers or hosting sites consisting of Servers, Storage and Network devices
* Candidate should have all local language proficiency and communication ability in English is mandatory
* Candidate should be flexible to work round the clock on-call basis as an when required apart from scheduled shift
About Us:
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
Our Values:
Our team prides itself on our core values and commitment to doing the basics brilliantly. If you too strive to engage & delight, we would love to hear from you.