Support Engineer
We are seeking a talented and innovative Support Engineer to work at the intersection of artificial intelligence and compliance.
Key Job Responsibilities
* Implement and fine-tune large language models to accurately process and analyze complex compliance documentation.
* Develop and optimize machine learning algorithms for automated document validation and anomaly detection.
* Collaborate with compliance experts to translate regulatory requirements into AI-driven validation processes.
* Troubleshoot and resolve issues related to the AI-powered compliance validation system.
* Stay up-to-date with the latest advancements in NLP, LLMs, and AI to continually improve our validation processes.
* Provide technical support and guidance to internal teams and clients using the automated compliance validation tools.
A Day in the Life
* Bachelor's or Master's degree in Computer Science, AI, or a related field.
* Strong programming skills, particularly in Python and machine learning frameworks (e.g., TensorFlow, PyTorch).
* Experience working with large language models and natural language processing techniques.
* Familiarity with compliance processes and regulatory environments (e.g., GDPR, HIPAA, SOX).
* Excellent problem-solving skills and attention to detail.
* Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders.
BASIC QUALIFICATIONS
* 2+ years of software development, or 2+ years of technical support experience.
* Experience scripting in modern program languages.
* Experience troubleshooting and debugging technical systems.
PREFERRED QUALIFICATIONS
* Knowledge of web services, distributed systems, and web application development.
* Experience troubleshooting & maintaining hardware & software RAID.
* Experience with REST web services, XML, JSON.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.