Job Description
Field Service Engineer - CNC Laser or Punching Machine
Ref No:
This is an exciting and challenging opportunity to work with a high-tech company, involving a range of technologies in the metal fabrication industry in Ireland.
We offer flexibility in location, with the successful candidate able to be based anywhere in Ireland.
Key Duties:
• Work with colleagues to build knowledge of machines sold by the company.
• Install, service, maintain and repair equipment sold or serviced by the company, primarily Laser or Punch equipment, but also other products supported by the company.
• Travel to customer sites throughout Ireland and Northern Ireland, with work scheduled to keep engineers within their local region where possible.
• Travel abroad may be required for training purposes and occasional customer service work.
• Provide competent and professional customer service responses.
• Achieve productivity targets as defined by the Service Manager.
• Complete administrative tasks promptly, including job reports, part returns notes, overtime sheets and expenses.
• Acquire a working knowledge of equipment sold by the company and continue professional development.
• Coordinate with staff members to ensure smooth operation of the Service Division.
• Observe customers' non-disclosure requirements where applicable.
• Prioritize safety in all work activities, including driving company vehicles and following customer safety instructions at premises.
Required Skills:
• Knowledge and/or experience working on CNC Laser or Punching machines.
• Strong IT skills, including Microsoft suite and ability to learn new IT platforms.
• Written and oral English language proficiency.
• Good technical knowledge background and willingness to learn new technologies.
• Flexibility to travel to customer sites in Ireland and occasionally for training at OEM suppliers.