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Job Title: Junior Systems Administrator
Location: Dublin, Ireland
Salary: 30,000 - 33,000
Reports to: Contracts Manager
Job Overview
We are seeking a highly organized and motivated Junior Administrator with at least one year of experience updating and maintaining CRM systems, preferably within the fire safety industry. The ideal candidate will play a vital role in supporting the administrative functions of our team, ensuring accurate data management, and contributing to the smooth operation of the company.
Key Responsibilities
* CRM Management
o Update and maintain the company's CRM system with accurate and up-to-date client, project, and compliance information.
o Ensure data integrity by regularly auditing the CRM for errors or inconsistencies.
o Generate reports and extract data from the CRM system as required by management.
* Administrative Support
o Assist with day-to-day administrative tasks, including handling incoming calls, emails, and correspondence.
o Organize and maintain digital and physical filing systems.
o Support the preparation of client documentation, including proposals, contracts, and compliance certificates.
* Compliance and Documentation
o Ensure all client records meet regulatory requirements for the fire safety industry.
o Coordinate with team members to collect and upload relevant compliance documentation into the CRM system.
* Team Coordination
o Collaborate with the sales, operations, and compliance teams to ensure seamless communication and workflow.
o Provide scheduling and coordination support for meetings and site visits.
* Customer Service
o Serve as a point of contact for clients, addressing general inquiries and redirecting more complex issues to the appropriate department.
o Follow up with clients to ensure satisfaction and maintain excellent relationships.
Requirements
* Experience: Minimum 1 year of experience working with CRM systems, ideally in a fire safety or compliance-focused company.
* Technical Skills:
o Proficiency in using CRM platforms (e.g., Salesforce, HubSpot, or similar).
o Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).
* Industry Knowledge: Basic understanding of the fire safety industry and its compliance requirements is highly desirable.
* Organizational Skills: Exceptional attention to detail, time management, and the ability to prioritize tasks effectively.
* Communication: Excellent written and verbal communication skills.
* Team Player: Strong interpersonal skills with the ability to collaborate effectively within a team environment.
* Problem-Solving: Proactive and able to address issues independently when needed.
Preferred Qualifications
* Familiarity with fire safety regulations and standards, such as BS 5839 or related guidelines.
* Experience in generating reports and creating dashboards within a CRM system.
* Previous experience in a customer-focused role is an advantage.
What We Offer
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive and collaborative work environment.
* Training and onboarding to help you succeed in your role.
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