Job Summary
This role presents a unique opportunity to work in cutting-edge data centers, contributing to the evolution of Cloud technology.
Job Description
A Data Center Technician will be part of the Operations team responsible for maintaining and upkeeping the data center infrastructure.
The successful candidate will serve as the primary point of contact for both internal and external customers, including Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations, Hardware Vendors, Contractors, and Service Providers.
Responsibilities:
* Meet SLA's against assigned trouble tickets via a directed workflow
* First line touch point for hardware troubleshooting and technical issues
* Perform regular server hardware repairs (drives, motherboards etc)
* Carry out routine network, server hardware and OS related repairs
* Work with cross-functional teams on a regular basis to complete routine work
* Engage with Smart Hands in EU Regional POPs
* Adhere to security and safety best practices in the data center
* Participate in Data Center power & cooling events
* Participate in team meetings for metric analysis and daily/weekly goals achievement
* Identify and help create documentation for use globally
* Identify and help create process improvements relevant to the data center environment
* Perform server upgrades, rebuilds, scheduled works as required
* Interact with third-party vendors & contractors
* Contribute to the development of other team members
Requirements:
* High school or equivalent diploma
* Experience with computer hardware troubleshooting and repair
* Experience in networking
* Experience dealing effectively with customers during problem resolution and operating efficiently under pressure