Cloud Support Engineer
Summary:
A Cloud Support Engineer will assist a global list of companies and developers utilizing Amazon Web Services (AWS) to run their mission-critical applications. They will act as the 'Cloud Ambassador' across all cloud products, arming customers with required tools and tactics to get the most out of their product and support investment.
Responsibilities:
* Learn and use groundbreaking technologies
* Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs
* Interact with leading engineers around the world
* Partner with AWS teams to help reproduce and resolve customer issues
* Drive customer communication during critical events
* Drive projects that improve support-related processes and customers' technical support experience
* Write tutorials, how-to videos, and other technical articles for the developer community
* Work on critical, highly complex customer problems that may span multiple AWS services
About the Team:
The AWS Support team is a group of smart people passionate about cloud computing and believes world-class support is critical to customer success.
Minimum Requirements:
* Ability to communicate effectively in English and Spanish (written and spoken)
* Knowledge/experience in administration and troubleshooting for two or more of the following: DevOps/Deployment Orchestration Management, Configuration Management
* Knowledge/experience in continuous integration technology (e.g., Chef, Puppet, Docker, Jenkins, Ansible, or related tools)
* Understanding of the complete deployment lifecycle from design, build, test, deploy
* Experience with Kubernetes or containerization technologies
* Understanding of hypervisor/virtualization and containerization
* Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP)
* Exposure to Virtualization (Hyper-V, VMware, Xen)
* 2-4 years of relevant experience
* One or more Web and Application Server technologies (e.g., Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
* Scripting or development experience using Python, Node.js/JavaScript, PowerShell, or C# (.NET), Ruby, Golang
* Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
* Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP, and Load Balancing
* Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)