Job Title: Business Support Executive
Description:
The company is seeking a highly organized and detail-oriented Business Support Executive to join their team in Citywest. This role requires excellent communication and interpersonal skills, as well as a strong ability to work under pressure.
Main Responsibilities:
* Support Buddy System: Act as the first point of contact for technicians to resolve issues arising in POS, including orders, returns, and exchanges.
* Performance Oversight: Monitor performance and ensure any issues are addressed and communicated to the global support team in a timely manner.
* Release Prioritization: Assist in prioritizing releases, creating change requests, testing, attending release DEMO sessions, and communicating changes to the business.
* Project Work: Participate in project-based work, implementing new procedures, designing new systems, and improving processes.
* Motor Fleet Management: Manage the company's motor fleet, including fuel cards, Eflow, valet, insurance renewal, etc., as confirmed by the Executive Team and in line with DP obligations.
* Fleet Maintenance: Maintain a proactive working relationship with the motor fleet company to ensure renewals, discs, etc., are always up-to-date and issued to company car users.
Requirements:
* Communication Skills: Strong written and oral communication skills.
* Telephone Skills: Excellent telephone skills and manner.
* Office Experience: Previous office/secretarial experience is essential.
* ERP Systems: Previous experience working in ERP systems and a robust understanding of systems and analytics.
* Computer Literacy: Professional standard of computer literacy in particular Microsoft Office Suite.
* Accuracy: High level of accuracy.
* Priorities: Understand priorities with the ability to meet tight deadlines.
Personal Characteristics:
* Team Player: A team player with an ability to work on own initiative and under pressure.
* Time-Keeping: An excellent time-keeper who is reliable and punctual.
* Organizational Skills: Takes pride in their work and possesses strong organizational skills and attention to detail.
* Flexibility: A high level of flexibility.