We welcome everyone at M&S, regardless of background, abilities or differences. When you're part of our team, your individuality has the potential to make a positive impact.
Job Purpose
Your role is to deliver an exceptional customer experience by serving and selling in-store and through all digital channels.
Key Accountabilities:
* Create an exceptional customer experience by proactively serving our customers and modelling service behaviours.
* Prioritise customer needs before task completion and maintain high standards of product presentation and availability.
* Participate in Plan A activities to support store and local community initiatives.
* Sell confidently to customers using product knowledge to drive sales in-store and online.
* Take part in store events to achieve selling targets and create opportunities at service points.
* Understand store business priorities and contribute to improving performance while following safe working practices.
* Maintain productivity and minimise losses throughout the store.
* Deliver key activities and operational processes efficiently, continuously improving as needed.
* Adapt and work flexibly across the store, supporting colleagues to meet customer and business needs.
* Own personal development, sharing knowledge with colleagues to promote learning and team performance.