Job Description:
We are seeking a highly motivated and experienced Senior Service Advisor to join our team at Colton Motors in Tullamore. As a Senior Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth flow of information between the workshop, dealership, and customers.
Key Responsibilities:
* Manage all service telephone and walk-in enquiries on behalf of the Dealership
* Greet and assist customers, understanding their service needs and providing recommendations based on manufacturers guidelines and vehicle condition
* Plan for incoming work and distribute to technicians to maximise quality and efficiency
* Review vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)
* Ensure 100% adherence to the Vehicle Health Check process
* Liaise with parts department to order parts avoiding downtime, lost revenue, and/or customer dissatisfaction
* Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges
* Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required
* Manage the handover and administration of Customer Service Vehicles
* Explain the work carried out on the vehicle ensuring customers full understanding and authorization
* Prepare and explain invoices to customers, collecting payments
Requirements:
* Minimum of 2 years service advisor experience
* Previous experience in the motor industry is essential
* Demonstrate a strong interest and knowledge of the motor industry
* CDK / Keyloop (Kerridge) and AutoVHC experience is advantageous
* Be highly motivated and able to work on your own initiative
* Strong communication and interpersonal skills
* Excellent problem-solving and organisational skills
* Ability to work in a fast-paced, team-oriented environment
* Proficiency with computer software and service management systems
* Full, clean driving licence
Benefits:
* Competitive Salary
* Ongoing Training
* Free Car Parking
* Bike to Work Scheme
* Savings Scheme
* Employee Assistance Programme
* 21 Days Annual Leave
* Bonus / KPI Structure