The Staff IT Operations Reporting Specialist plays a critical role in delivering high-quality services to end users. This includes developing, managing, and optimizing reporting processes to support operational excellence in a highly regulated environment.
Key Responsibilities
* Collaborating with multi-functional teams, senior partners, and sponsors to capture reporting needs and translate them into actionable digital solutions.
* Designing, developing, and implementing innovative performance dashboards using Power BI, Tableau, and Splunk.
* Continuously identifying and implementing improvements to reporting processes and methodologies.
* Analysing operational data to identify trends, patterns, and areas for improvement.
* Providing training and support to team members on reporting tools and standard processes.
* Ensuring compliance with regulatory requirements and company policies in all reporting activities.
Requirements
* Experience in performance management, insights, or reporting roles across major infrastructure-based programs.
* Able to craft and build digital reporting solutions from scratch.
* Expertise in Power BI, Tableau, and Splunk at an advanced level.
* Solid grasp of SQL scripting and some experience of Python scripts.
* Strong GxP experience and demonstrable experience of leading in highly regulated environments.
* Able to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action.
In order to be considered for this position, you must hold a BS/BA in Information Technology or related field and 6+ years of experience with a minimum of 2 years of experience in an FDA or similarly regulated environment.