Reservations Agent
We are seeking a passionate and driven Reservations Agent to join our experienced reservations department at Kingsley Hotel.
This is an exciting opportunity for individuals who have a passion for delivering fantastic service and consistently high standards.
The successful candidate will be the first point of contact for our guests, requiring a friendly and professional manner at all times.
Key Responsibilities:
* Greet guest enquiries in a warm, efficient and friendly manner;
* Generate reservations information accurately, forwarding booking confirmation;
* Maximise hotel revenue by upselling various hotel facilities while dealing with all reservation enquiries;
* Contribute to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms;
* Organise, prioritise, sort and direct incoming mail responding to all enquiries promptly;
* Ensure all relevant special occasions, VIP information is noted on booking and communicated out to all departments;
* Identify and record special billing instructions; approve credit;
* Carry out pre-arrival courtesy calls to confirm forthcoming guest reservations;
* Achieve maximum occupancy and average rate by utilising yield management;
* Enter group rooming lists, ensuring blocks, party names lists and arrangements are updated correctly;
* Encourage guest feedback and regularly monitor email reviews, passing relevant information to various departments;
* Ensure Revinate upselling requests have been actioned.
Requirements:
* Previous experience in a similar hotel environment;
* Ability to prioritise in a fast-paced environment;
* Flexibility in day-to-day job demands;
* Excellent organisation and communication skills;
* Ability to work well within a team environment and use own initiative;
* Essential experience.
What We Offer:
* Friendly working environment;
* Employee succession planning;
* Continuous training and development;
* Bike to work scheme;
* Company events;
* Employee assistance programme;
* Employee discount;
* Food allowance;
* Gym membership;
* On-site gym;
* On-site parking;
* Sick pay;
* Wellness programme.