IT Support Level 2 Dublin 1 Hybrid €55,000 per year Job Purpose IT Support Level 2, also known as the ICT Operations Officer, is accountable for delivering day-to-day ICT services against defined SLAs and in adherence to ICT policies and procedures.
Primary Objectives/Key Responsibilities ICT Service Delivery
Coordinate and ensure the fulfilment of user requests via the ICT Service Desk related to ICT equipment and connectivity. Work with colleagues in ICT to ensure user requests are addressed satisfactorily and in a timely fashion. Follow processes related to ICT incident and service request management.
Carry out ongoing communication with end users regarding service requests and incidents.
Ensure ICT activity related to Joiners / Movers / Leavers (JML) is completed in adherence to policy and procedures.
Maintain the Hardware and Software ICT Asset Register and ensure reconciliation with the Finance asset list.Vendor / Contract & Relationship Management
Ensure service delivery KPIs are in place for relevant ICT service providers and monitor vendor performance against these KPIs. Manage and liaise with vendors for ICT equipment and connectivity, ensuring orders are fulfilled as expected.Finance, Procurement and Budget Management
Carry out budget and finance activities for the ICT Division, including planning, forecasting, requisitioning, and invoicing. Prepare relevant reports and attend Finance / Procurement status meetings as required.Essential Criteria Strong communication and interpersonal skillsStrong organisational and time management skillsBudget Management skillsMinimum of three years' experience in Service Desk ManagementMinimum of ITIL Foundation CertificateCompetent in Microsoft 0365 Office SuiteKnowledge of Cloud TechnologiesDesirable Criteria Use of SaaS HelpdeskExperience with a Finance System, knowledge of the Integra Finance System is an advantageProject Management experienceA Professional Qualification (minimum Level 7 under the QQI Framework) in a related disciplineKey Competencies Team / People ManagementPlanning and OrganisingRelationship Management / InfluencingProblem Solving Analytical SkillsSend a current CV to ****** #cpltech #Cpl #ICT #Infrastructure #ITSupport
#LI-AF1
#J-18808-Ljbffr