Client Services Manager Location: Dublin The Role The role of Client Services Manager involves being fully dedicated and embedded within the client account, providing expert service delivery for one of our prestigious clients.
You will drive the successful fulfilment of all contractual commitments in adherence to agreed Key Performance Indicators.
We are looking for a dedicated individual to grow into the role as the Irish Business expands.
The ideal candidate will offer in-country sales support for the sales team, manage one large client, and serve as the Irish point of contact for several other customers.
Key Responsibilities To proactively build collaborative, strategic & productive business relationships within your assigned client programme To develop and support tenders and proposals as appropriate in response to Client / Client Solutions team requests Identifying, attending, and participating in networking events as required To work effectively, efficiently, and collaboratively with the delivery team to ensure fulfilment and service delivery is achieved as per contractual obligations with our customers Management and control of quality and compliance requirements Development of best practice and knowledge share across the business network Drive fulfilment and adherence to all contractually committed elements of the account in conjunction with the service delivery team Proactively builds strong collaborative relationships with Client Services Directors, Head of Client Services What we're looking for Proven experience in MSP and/or staffing.
Experience leading a team within an account/customer environment.
Strong track record of customer engagement, delivery, and growth.
Proficiency in P&L management.
Experience supporting QBRs and managing financial performance.
Why should you join #TeamGuidant At Guidant Global, we're on a mission to change our industry for the better.
We believe that our people are our biggest asset and strategic advantage.
We are real people, recruiting real people.
That's why we encourage our people to bring their authentic selves to work, so they can feel their best every day.
At Guidant Global, we're people-centric to our core.
Skills: Client Services Manager Recruitment Manager Account Manager